Welcome to Captain Jack's Return Policy. We are dedicated to providing our customers with top-quality adult novelty products that align with their desires and expectations. We want you to be completely satisfied with your purchase from Captain Jack's Noveltease. We offer a return and refund policy for defective items, ensuring your peace of mind while shopping with us. However, due to the nature of our products, we cannot accept returns on items that have been opened and used. Please read the following guidelines to understand our return policy:

1. Returns and Refunds for Defective Items:
   If you receive a defective item, please contact our customer service team within 7 days of receiving your order. We will provide you with instructions on how to return the item. Once we receive the defective item, we will inspect it to verify the defect. If the defect is confirmed, we will offer you the option of a replacement item or a refund. Please note that we may require photo evidence or a detailed explanation of the defect.
   
   
2. Returns and Refunds for Opened and Used Products:
   Due to the intimate and personal nature of our products, we cannot accept returns on items that have been opened and used. This policy is in place to ensure the health, safety, and well-being of all our customers. We highly recommend thoroughly reviewing the product details and specifications before making a purchase.
   
   
3. Product Exchange:
   We understand that sometimes customers may wish to exchange an item for a different size or color. If you received an item that you need to exchange, please contact our customer service team within 7 days of receiving your order. We will guide you through the exchange process and provide you with instructions on how to return the original item. Please note that the item must be unused and in its original packaging for an exchange to be processed.
   
   
4. Refund Process:
   If a refund is approved, we will initiate the refund process within 5 business days. The refund will be issued via the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Please note:

• Shipping fees are non-refundable, except in cases of defective items.
• We reserve the right to refuse a return or refund if the returned item does not meet our return policy criteria.

If you have any further questions about our return policy or need assistance with a return, please contact our customer service team at marty@burmanshealthshop.com . We are here to ensure your complete satisfaction with every purchase from Captain Jack's Noveltease.